FAQ

Orders and shipping

How much is shipping?

Standard shipping is free on US orders of $99 and up. Under $99, shipping is calculated at checkout based on where your order is going and the speed you choose.

Where do you ship?

We ship within the United States right now. Orders ship from Colorado.

How do I track my order?

Once your order ships you will get an email with tracking. You can also follow it in the Shop app.

Can I change my order?

Email hello@barkadabrand.com as soon as you can with your order number. If it has not shipped yet, we will do our best to update details like your shipping address.

Returns and refunds

What is your return policy?

You can request a return within 30 days of delivery. Items need to be unworn, with tags, in the condition you received them. Return shipping is on you. Read the full Returns and Refunds policy.

How do I start a return?

Email hello@barkadabrand.com with your order number and we will send you the next steps.

Fit and care

Which fit is right for me?

OG is our standard adult fit (58 cm). FLEX is a smaller fit (54 cm). JR is our youth fit (50 cm). Every hat page has a fit guide next to the fit options.

How do I care for my hat?

Hand wash with fresh water and a little mild soap, then air dry in the shade. No washing machine, dryer, or bleach. Full steps on our Hat Care page.

Stock and new drops

When will sold out colors be back?

Sold out hats and our apparel line are arriving soon. Hit Notify me on any sold out color and we will email you the moment it lands.

How do I get 10% off my first order?

Join the Barkada with your email at the bottom of any page. Your code arrives by email and works once on your first order.

Discounts and co-brand

Do you offer a military and first responder discount?

Yes. Verify once with GOVX ID using the Military and First Responders link at the bottom of the site, and your discount applies at checkout.

Can you put my logo on Barkada hats?

Yes. We build co-branded hats for businesses, teams, and crews. Co-brand orders need at least 30 days. Start on our co-brand page.

Still have a question?

Email hello@barkadabrand.com and a real person on our crew will get back to you.